Agartala Travel Agency Agartala Travel Agncy 9862452492, 8787624735 agartalatravelagency@gmail.com

PLEASE READ THIS. IT CONSTITUTES PART OF YOUR CONTRACT FOR YOUR TRIP AND ANY RELATED SERVICES.  PLEASE CALL US IMMEDIATELY IF YOU HAVE ANY QUESTIONS.

 

This website at www.agartalatravelagency.com (the Website) is owned and operated by AGARTAALA TRAVEL AGENCY Please read all terms and conditions carefully before making any booking through this website.

Introduction

  1. These terms and conditions shall govern your use of our website.
  2. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
  3. If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.
  4. You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.
  5. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

 

License to use website

You may:

(a)    View pages from our website in a web browser;

(b)    Download pages from our website for caching in a web browser;

(c)    Print pages from our website;

        Subject to the other provisions of these terms and conditions.

  1. Except as expressly permitted BY THE provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
  2. You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
  3. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
  4. Unless you own or control the relevant rights in the material, you must not:

(a)    Republish material from our website (including republication on another website);

(b)    Sell, rent or sub-license material from our website;

(c)    Show any material from our website in public;

(d)    Exploit material from our website for a commercial purpose; or

(e)    Redistribute material from our website.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

 

Acceptable use

You must not:

(a)    Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website.

(b)    Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

(c)    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

(d)    Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

(e)    Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing.

(f)    Violate the directives set out in the robots.txt file for our website.

(g)    Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

 

You must not use data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

 

Registration and accounts

  1. You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
  2. You must not allow any other person to use your account to access the website.
  3. You must notify us in writing immediately if you become aware of any unauthorized use of your account.
  4. You must not use any other person's account to access the website, unless you have that person's express permission to do so.

 

User login details

  1. If you register for an account with our website, we will provide you a user ID password and Pin.
  2. Your user ID must not be liable to mislead; you must not use your account or user ID for or in connection with the impersonation of any person.
  3. You must keep your password confidential.
  4. You must notify us in writing immediately if you become aware of any disclosure of your password.
  5. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

 

Cancellation and suspension of account

We may:

(a)    Suspend your account;

(b)    Cancel your account; and

(c)    Edit your account details,

        At any time in our sole discretion without notice or explanation.

You cannot cancel your account on our website using your account control panel on the website.

 

LEGAL CONTRACT

 

When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of each particular supplier. You must not make any booking through the Website unless you understand and agree to all our terms and policies. If you do not accept the terms stated here, do not use this Website and our services. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking. Please revisit this area of the Website from time to time as we may change these terms and conditions occasionally and your continued use of the Website will constitute your acceptance of the amended terms and conditions.

AGENCY

Products and services are sold by AGARTALA TRAVEL AGENCY as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. AGARTALA TRAVEL AGENCY is not a provider of such services and has no responsibility for services provided or not provided by any party. We make no warranty or representation regarding the standard or availability of any service or product to be supplied nor for the availability of any promotions, airfares or specific holiday products. All travel documents are issued subject to the tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only.

 

LIABILITY

AGARTALA TRAVEL AGENCY has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier or third party. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability ofAGARTALA TRAVEL AGENCY. cannot be excluded, such liability is limited to the value of the purchased travel arrangements. AGARTALA TRAVEL AGENCY. reserves the right to decline any booking.

 

PASSENGER NAME

It is essential that you enter details of each traveler correctly and according to passport or other identification. Some suppliers will deny carriage if the traveler's name varies from your booking and may cancel automatically if the traveler's name is amended. AGARTALA TRAVEL AGENCY is not responsible for any loss or damage arising from incorrect entry of traveler's name nor for any inability to travel as a result of carrier's policies.

 

Payment Options

1. Online Card Payments

Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by AGARTALA TRAVEL AGENCY 72 hours prior to the time of departure; else, the order is liable to be cancelled.

AGARTALA TRAVEL AGENCY charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

 

2. Internet Banking

If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. agartalatravelagency.com processes payments through an online gateway system which enables safe and secure transactions.

 

3. Pay at Hotel (Post Pay)

With some of our partner hotels AGARTALA TRAVEL AGENCY has negotiated a special facility where AGARTALA TRAVEL AGENCY customers can pay the hotel directly at the reception at the time of check-in at the hotel

 

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

 

Delivery of Products/Services

What is an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket. How will I get my e-ticket details?

Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with AGARTALA TRAVEL AGENCY .com, please call our Customer Care Representative on 9485161608

AGARTALA TRAVEL AGENCY shall not be liable if customers do not comply with this requirement.

 

Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by agartalatravelagency.com. In the event that you fail to present a copy of your e-ticket, AGARTALA TRAVEL AGENCY will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

 

How will I get my boarding pass for an e-Ticket?

You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

Prepaid Ticket Advice ("PTA") A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

 

Amendment and Cancellation policy

You can cancel your domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, AGARTALA TRAVEL AGENCY will charge Rs. 500 per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, call AGARTALA TRAVEL AGENCY Customer Care on 9485161608. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings a standard fee of Rs 500 per person would be charged for online cancellation and 500 for any offline cancellation, over and above the airline’s own cancellation charge.

For rescheduling of domestic flights, AGARTALA TRAVEL AGENCY will charge Rs. 500 per person per sector as standard rescheduling charges.

For no-show on domestic flights, AGARTALA TRAVEL AGENCY will charge Rs. 200 per person per sector as standard no-show charges.

Please refer to airline specific amendment and cancellation policy while using AGARTALA TRAVEL AGENCY Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

 

How do I get a refund after cancelling my ticket or reservation?

In case of no-show or unutilized bookings, You shall be required to make requests for any valid and applicable refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

The refund shall be processed within 7-15 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by chequ within a maximum of 90 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Please note convenience fee charged at the time of booking will not be refundable.

 

Promotion Codes

agartalatravelagency.com generates promotion codes from time to time which may be availed on the site as a discount coupon.

agartalatravelagency.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

In case of dispute with any party agartalatravelagency.com's decision will be binding and final.

When you register with agartalatravelagency.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.

 

Passport information:

Passport details are mandatory for e - ticket issuance to Europe, USA and Canada. A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:

  • KLM
  • Kuwait Airways
  • Air France
  • Saudi Arabian Airlines
  • American Airlines
  • Continental Airlines
  • Delta Airlines
  • United Airlines
  • Kenya Airways
  • China Southern Airlines
  • China Eastern Airlines
  • Aeroflot
  • Egypt Air
  • Biman Bangladesh Airlines

Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket.

In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a AGARTALA TRAVEL AGENCY representative will contact you for your passport details. Please keep the following details handy:

Passport Details:

  • Passport Number
  • Issuing Country
  • Date of Birth (DD/MMM/YY)
  • Gender
  • Expiry date of Passport (DD/MMM/YY)
  • Last name/ Surname of traveler
  • First name/ Given name of traveler
  • Middle name of traveler (if any)

 

Visa guidelines

Please carry a valid visa for the country you will be visiting or transiting through.

Please check with the concerned airline or embassy for all visa requirements.

 

SERVICE FEES

AGARTALA TRAVEL AGENCY service fees may apply to bookings made online or via the AGARTALA TRAVEL AGENCY Travel Centre. Your AGARTALA TRAVEL AGENCY consultant can provide you full details on request.

 

FARES AND PRICES

All airfares and prices quoted are subject to availability at the time of booking. Prices are subject to change until full payment and tickets are issued. Prices are quoted per person unless AGARTALA TRAVEL AGENCY advises otherwise. The prices set out on the Website may not include taxes, airport charges, and other additional costs, such as fuel levies, surcharges for internet bookings and seasonal surcharges. You will be notified of applicable taxes, airport charges and other charges when you have made a booking AGARTALA TRAVEL AGENCY and your booking is confirmed. Such taxes and charges are subject to change until tickets are issued. Some airport taxes are not pre-paid and it is the travelers' responsibility to pay where applicable. Airlines and third party providers of travel and travel related services may change their prices, packages, flights and other information displayed on the Website at any time. All products, services and information displayed on the Website are subject to change without notice.

 

 

 

Statutory and regulatory disclosures

  1. We are registered and our registration number is AM/38934.
  2. Our License Number is 4/16/771.
  3. Our Pan Number is AEYPH6138J.
  4. Our GST number is 16AEYPH6138J1ZX.

 

Our details.

  1. This website is owned and operated by Akbar Hossain.
  2. We are registered in India under registration number AM/38934, and our registered office is at Kabirajtila, PO/PS Arundhuty Nagar, Near police Hospital, Agartala, Tripura (west), 799003.
  3. Our principal place of business is at Kabirajtila, PO/PS Arundhuty Nagar, Near police Hospital, Agartala, Tripura (west), 799003.

 

You can contact us:

(a)    By post, using the postal address given above;

(b)    Using our website contact form;

(c)    By telephone, on the contact number published on our website from time to time; or

(d)    By email, using the email address published on our website from time to time.